Service Provider Agreement

1. Acceptance of this Agreement

1.1 This Service Provider Agreement (this “Agreement”) governs your registration for, access to and use of the Handyy platform — which includes our Handyy mobile apps and website (collectively the “Handyy Platform”) — as a service provider, and your provision of Services to Customers through the Handyy Platform. By registering as a Service Provider, tapping “I agree” (or any similar control), or accessing or using the Handyy Platform as a Service Provider, you agree that you have read, understood and accepted this Agreement and our Privacy Policy, and that you are legally bound by them, in each case as between yourself and Handyy Pte. Ltd. (“Handyy”, “we”, “our” or “us”).

1.2 This Agreement applies to you in your capacity as a Service Provider. The Customer-facing Terms of Service govern use of the Handyy Platform to book or engage Services. Where you also use the Handyy Platform as a Customer, the Terms of Service additionally apply to you in that capacity. If there is any conflict between this Agreement and the Terms of Service in respect of your activities as a Service Provider, this Agreement prevails.

1.3 We may amend, modify or vary the terms of this Agreement from time to time at our absolute discretion. Any and all changes will be posted on the Handyy Platform, and your continued access or use of the Handyy Platform or provision of Services after such changes have been posted will constitute your acceptance of the amended terms. You agree to review this page carefully each time you access or use the Handyy Platform.

1.4 If you do not agree to the terms of this Agreement, you must not register as, or continue to act as, a Service Provider, and you must not access or use the Handyy Platform for that purpose.

2. Definitions and Interpretation

2.1 In this Agreement, unless the context otherwise requires, the following words or expressions shall have the following meanings:

• “Account” means the service provider account opened or created by you under this Agreement.
• “Commission” means the commission, platform fee and/or service charge payable to Handyy in respect of each booking, as notified to you through the Handyy Platform from time to time. Handyy may vary the Commission rate at its sole discretion from time to time; the rate in effect at the time a booking is made applies to that booking.
• “Customer” means a user who books or engages, or seeks to book or engage, the Services through the Handyy Platform.
• “Dollars” and “$” mean the lawful currency of the Republic of Singapore.
• “Payout” means the amount payable to you in respect of a completed booking, being the Service Fee less the Commission and any other amounts properly deducted or withheld under this Agreement.
• “Payment Processor” means Stripe and/or any other online payment processing service provider engaged by Handyy from time to time.
• “Service Fee” means the fees and charges paid or payable by a Customer for a booking, inclusive of your fees, any transport charges, the Commission and GST (if applicable).
• “Service Provider”, “Handyman”, “you” or “your” means the individual or entity who registers to provide, or provides, Services through the Handyy Platform under this Agreement.
• “Services” means the services you offer, provide or perform for Customers through the Handyy Platform, e.g. plumbing, electrical, air-conditioning, cleaning, carpentry, moving, handyman and other home services.

2.2 Unless the context otherwise requires: (a) words importing the singular include the plural and vice versa; (b) headings are for convenience only and shall not affect interpretation; and (c) references to Clauses are references to clauses of this Agreement.

3. Independent Contractor Relationship

3.1 You provide the Services as an independent contractor. Nothing in this Agreement creates any employment, agency, partnership, joint venture or franchise relationship between you and Handyy. You are not an employee, worker or agent of Handyy, and you are not authorised to make any representation, contract or commitment on behalf of Handyy.

3.2 Handyy operates the Handyy Platform as a technology platform that connects Customers with Service Providers. Handyy is not a service provider, does not itself perform the Services, and does not supervise, direct or control your performance of the Services, including the manner, means, method, sequence, timing or location of the work (save for the matching, booking, payment and quality-assurance functions of the Handyy Platform).

3.3 When you accept a booking, you enter into a contract directly with the relevant Customer for the provision of the Services. Handyy is not a party to that contract. You are solely responsible for the performance of the Services and for your dealings and interactions with Customers.

3.4 As an independent contractor, you are responsible for, and shall make your own arrangements in respect of: (a) your own Central Provident Fund (CPF) contributions (where applicable); (b) your own income tax, GST and any other taxes, levies or contributions arising from your provision of the Services and your receipt of Payouts; and (c) your own tools, equipment, materials, transport, licences, permits and insurance. You are not entitled to any employment benefits from Handyy, including any salary, wages, leave, overtime, bonus, insurance or other benefits.

4. Eligibility, Onboarding and Verification

4.1 To register as a Service Provider, you represent, warrant and undertake that: (a) you are an individual who is at least 18 years old, or a duly incorporated entity acting through authorised personnel who are at least 18 years old; (b) you have the legal right to work in and to provide the Services in Singapore; and (c) you hold and will maintain all licences, permits, registrations, certifications and approvals required by law to provide the Services (including, where applicable, a valid Licensed Electrical Worker licence for electrical work, and any other regulatory approvals).

4.2 You authorise Handyy (directly or through third-party service providers) to carry out identity, background, qualification, licence and right-to-work verification checks on you, both at onboarding and from time to time thereafter, to the extent permitted by applicable law. You agree to provide accurate, current and complete information and supporting documents when requested, and to update them promptly when they change.

4.3 Access to and use of the Handyy Platform as a Service Provider is subject to your satisfactory completion of onboarding and verification, and to your maintaining the required status, permissions and standards. Handyy may, at its discretion, decline, limit, suspend or revoke your eligibility, permissions or access where you do not meet, or cease to meet, these requirements.

5. Account Registration and Security

5.1 To create an Account, download the Handyy app for service providers and/or use the Handyy Platform and follow the registration instructions. You may hold only one Service Provider Account unless we expressly permit otherwise.

5.2 You are responsible for maintaining the confidentiality and security of your Account credentials and for all activities and transactions carried out under your Account. You may not share, transfer, sell or allow any other person to use your Account, and you may not perform Services using another person’s Account. You agree to notify us immediately of any unauthorised use of your credentials or Account, or any other breach of security.

5.3 All information you provide to us shall be true, accurate, current and not misleading. Providing false, inaccurate or misleading information is a breach of this Agreement and may result in suspension or termination under Clause 14.

6. Provision of the Services

6.1 You will perform the Services in a professional, competent, safe, timely and workmanlike manner, in accordance with the booking details accepted by you, applicable laws and regulations, applicable industry standards, and any reasonable policies, guidelines and quality standards notified by Handyy from time to time.

6.2 You are responsible for assessing each job before accepting it, for arriving punctually at the agreed time and location, and for bringing the tools, equipment and (where agreed) materials necessary to perform the Services. The Services shall be provided in Singapore only.

6.3 You will deal with Customers and other users courteously and respectfully, will comply with applicable workplace safety and health requirements, and will not cause nuisance, annoyance, inconvenience, damage or injury to any Customer or other person or property.

6.4 All bookings, quotations, communications, scheduling and payments relating to the Services must be conducted through the Handyy Platform. You must use any in-app tools provided (such as job acceptance, “on the way” status, quotation, and proof-of-completion photo upload) as intended.

6.5 You may decline jobs, but persistently low acceptance, high cancellation, late arrival, no-show or poor-quality rates may affect your visibility, permissions and standing on the Handyy Platform, and may result in suspension or termination under Clause 14.

7. Quotations, Service Fees, Commission and Payouts

7.1 The Service Fee for a booking is presented to and accepted by the Customer through the Handyy Platform. Where the nature of the work cannot be determined at the time of booking, an onsite visit may be arranged with the Customer’s agreement, and you may provide a Service Fee quotation onsite via the Handyy Platform. Where a Customer pays a transport or onsite-visit charge, it will be dealt with in accordance with Handyy’s then-current policy as notified through the Handyy Platform.

7.2 Handyy charges the Commission in respect of each booking. You authorise Handyy to deduct or withhold the Commission, and any other amounts properly deductible under this Agreement (such as refunds, chargebacks, adjustments, or amounts arising from your breach), from the Service Fee or from amounts otherwise payable to you, before remitting the Payout to you. Handyy may vary the Commission rate at its sole discretion from time to time by notice through the Handyy Platform, and the rate in effect at the time a booking is made shall apply to that booking. Your continued use of the Handyy Platform after any such variation constitutes acceptance of the varied Commission rate.

7.3 Customer payments are collected through the Payment Processor. Payouts will be made to you by bank transfer or through such other payout method as Handyy may notify through the Handyy Platform from time to time (which may include a payout account with the Payment Processor, in which case you will be required to set up and maintain such an account and to provide accurate payout and verification details). Your use of the Payment Processor is subject to its terms and conditions: Legal — https://stripe.com/en-sg/legal; Privacy Policy — https://stripe.com/en-sg/privacy.

7.4 Payouts are remitted to your payout account in accordance with Handyy’s then-current payout schedule and policies, as notified through the Handyy Platform, and after the relevant booking has been completed and any applicable holding, verification or dispute period has elapsed. Handyy may set off against any Payout any amount you owe to Handyy or to a Customer under or in connection with this Agreement.

7.5 You are solely responsible for determining, charging, reporting and remitting any GST and other taxes applicable to your Services and Payouts, and for issuing any tax invoices or receipts required of you by law.

7.6 Cancellation or no-show by you

If you cancel an accepted booking, fail to attend, or fail to perform the Services (a “no-show”), the Customer is entitled to a full refund of the Service Fee, you will not receive a Payout for that booking, and the booking may be re-listed for reassignment to another Service Provider. Repeated or last-minute cancellations or no-shows are a serious breach of this Agreement and of the trust Customers place in the Handyy Platform. Handyy may, at its discretion and in accordance with its then-current policy: (a) apply a cancellation or reliability penalty; (b) lower your standing, ranking or visibility; (c) restrict or remove your permissions; and/or (d) suspend or terminate your Account under Clause 14. Handyy may waive a penalty where you cancel due to a genuine emergency or other exceptional circumstances approved by Handyy.

7.7 Cancellation by the Customer

Where a Customer cancels an accepted booking, Handyy may, in accordance with its then-current cancellation policy notified through the Handyy Platform, retain a cancellation fee from the Customer and apply all or part of it towards compensating you for the reserved time and any costs reasonably incurred, with the remainder retained by Handyy. The applicable amounts are determined by reference to how close to the appointment the Customer cancels and whether you were already on the way, and may be updated by Handyy from time to time.

8. Disputes Involving Customers

8.1 You will respond promptly and in good faith to Customer concerns and complaints, and will use reasonable efforts to resolve them amicably. In the event of a dispute between you and a Customer, Handyy may, at its sole discretion: (a) suspend, replace or reassign you in respect of the relevant booking; (b) pay to you, withhold, or refund to the Customer all or part of the relevant Service Fee; and/or (c) take such other action as it deems fit to resolve the matter. Handyy is under no obligation to become involved in, or to impose a resolution upon, any dispute between you and a Customer.

8.2 Handyy may suspend the processing of any transaction or Payout where it reasonably believes that the transaction may be fraudulent, illegal, or in breach of this Agreement. In such an event, Handyy is not liable for any withholding of, delay in, suspension, forfeiture or cancellation of any payment.

9. Non-Circumvention

You agree that the following constitute material breaches of this Agreement: (a) soliciting, accepting or arranging to provide Services to a Customer (introduced or matched to you through the Handyy Platform) outside or independently of the Handyy Platform; (b) exchanging contact or payment details with a Customer in order to transact off-platform; (c) requesting, collecting or accepting payment for the Services other than through the Handyy Platform; or (d) otherwise circumventing the Handyy Platform, the Commission or any fees. Handyy may issue a warning, restrict your permissions, or suspend or terminate your Account under Clause 14 in respect of any such breach.

10. Conduct, User Content and Reporting

10.1 The Handyy Platform allows you to create, post and exchange content with other users, including messages, photos, quotes, questions and answers (“User Content”). You are solely responsible for the User Content you submit and for your interactions with other users. You grant Handyy a non-exclusive, royalty-free, worldwide licence to host, store, use, reproduce and display your User Content for the purpose of operating, providing and promoting the Handyy Platform.

10.2 There is zero tolerance for objectionable content or abusive behaviour. You will not create, upload, post, send or share any User Content that is unlawful, harassing, threatening, abusive, hateful, defamatory, obscene, sexually explicit, discriminatory, fraudulent or otherwise objectionable, and you will not harass, bully, impersonate, threaten or otherwise abuse any Customer or other user. You can report objectionable content or abusive users at any time using the in-app report tools, or by emailing support@handyy.sg, and you can block another user. We act on reports within 24 hours and may remove User Content and suspend or terminate offending users.

11. Personal Data and Confidentiality

11.1 By providing your personal data to us, you consent to our collection, use, disclosure and retention of your personal data in accordance with our Privacy Policy.

11.2 In the course of providing the Services you may receive Customer personal data (such as names, contact details, addresses and job details). You will use such data solely to perform the relevant booking through the Handyy Platform, will keep it confidential and secure, will not use it for marketing or any other purpose, and will not retain it after it is no longer needed for the booking, except as required by law. You will comply with the Personal Data Protection Act 2012 and other applicable data protection laws in respect of such data.

12. Insurance, Liability and Indemnity

12.1 You are responsible for obtaining and maintaining appropriate insurance (including, where applicable, public liability and work-injury compensation insurance) in respect of your provision of the Services. You are solely responsible and liable for any loss, damage, injury or death arising from or in connection with your performance or non-performance of the Services, your acts or omissions, or your breach of this Agreement.

12.2 You agree to release, indemnify and hold harmless Handyy and its related corporations, and their respective officers, directors, shareholders, employees and agents, from and against all demands, claims, actions, proceedings, judgments, damages, costs, losses and expenses of any nature whatsoever arising from or in any way relating to: (a) your provision or non-provision of the Services; (b) your acts, omissions, default, negligence or misconduct; (c) your breach of this Agreement or of any applicable law; (d) any claim by a Customer or third party in connection with the Services; or (e) any claim that you are or should be treated as an employee or worker of Handyy.

13. No Warranties and Limitation of Liability

13.1 THE HANDYY PLATFORM IS PROVIDED ON AN “AS-IS, WHERE-IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE HANDYY PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL GENERATE ANY MINIMUM VOLUME OF BOOKINGS, JOBS OR EARNINGS FOR YOU. WE MAKE NO REPRESENTATION OR WARRANTY AS TO THE CONDUCT, RELIABILITY OR SUITABILITY OF ANY CUSTOMER.

13.2 TO THE FULLEST EXTENT PERMITTED BY LAW, HANDYY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, OR FOR ANY LOSS OF PROFITS, EARNINGS, GOODWILL OR DATA, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE HANDYY PLATFORM. NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, HANDYY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE TOTAL COMMISSION RETAINED BY HANDYY IN RESPECT OF YOUR BOOKINGS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Suspension and Termination

14.1 You may stop providing Services and may close your Account at any time, subject to completing or properly handing off any accepted bookings and to the survival of those provisions of this Agreement which by their nature should survive (including Clauses 7, 9, 11, 12, 13 and 16).

14.2 We may, at our discretion, restrict your permissions, or suspend or terminate your Account and your access to the Handyy Platform, with immediate effect and without prior notice: (a) if you breach or violate any term of this Agreement, our Privacy Policy or any other policy or terms with us; (b) if you fail to maintain the eligibility, licences, verification status or standards required under this Agreement; (c) if we reasonably believe your conduct poses a risk to Customers, other users, Handyy or the public, or involves fraud or illegality; or (d) without giving any reason whatsoever.

14.3 On termination, your right to access the Handyy Platform and to provide Services ceases. Termination does not affect any Payout properly due to you for Services already completed (net of any amounts owed by you), nor any rights, liabilities or obligations that accrued before termination.

15. Intellectual Property and Platform Restrictions

15.1 The Handyy Platform and all content and materials on it are owned by, licensed to, or controlled by Handyy and are protected by intellectual property rights. Subject to your compliance with this Agreement, Handyy grants you a revocable, limited, non-exclusive, non-transferable, non-assignable, personal licence to use the Handyy Platform to provide the Services. All rights not expressly granted are reserved.

15.2 You shall not: (a) copy, reproduce, modify, distribute, republish or commercially exploit any part of the Handyy Platform except as expressly permitted; (b) use any robot, spider, scraper or other automated means to access or monitor the Handyy Platform; or (c) interfere with, or attempt to interfere with, the proper operation, security or integrity of the Handyy Platform.

16. Governing Law and Dispute Resolution

16.1 This Agreement is governed by, and shall be construed in accordance with, the laws of the Republic of Singapore.

16.2 Any dispute between you and Handyy arising out of or in connection with this Agreement shall first be referred to mediation at the Singapore Mediation Centre (“SMC”) in accordance with SMC’s Mediation Procedure in force for the time being. Subject to mediation, you agree that the courts of Singapore shall have exclusive jurisdiction to hear and determine any action or proceeding arising out of or in connection with this Agreement, and you irrevocably submit to the exclusive jurisdiction of such courts.

17. General

17.1 No failure or delay by us in exercising any right, power or remedy under this Agreement operates as a waiver, and no single or partial exercise precludes any further exercise of that or any other right, power or remedy.

17.2 All rights and obligations under this Agreement are personal to you, and you shall not assign, transfer or sub-contract any of them without our prior written consent. Handyy may assign or transfer its rights and obligations under this Agreement.

17.3 If any provision of this Agreement is held to be illegal, invalid or unenforceable in any jurisdiction, that shall not affect the legality, validity or enforceability of the remaining provisions, or of that provision in any other jurisdiction.

17.4 Save for the parties specifically identified in this Agreement, a person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of this Agreement.

Contact Us

If you have any questions about this Service Provider Agreement, please contact us at hello@handyy.sg.