Terms of Service

1. Acceptance of Terms of Use

1.1 You agree that by using the Handyy platform, which includes our Handyy mobile apps and website (collectively the “Handyy Platform”) and the products, services and features (collectively the “Handyy Service”) that we make available to you as part of the Handyy Platform, you shall be deemed to have accepted these General Terms of Use and our Privacy Policy (collectively this “Agreement”) and be legally bound by this Agreement between yourself and Handyy Pte. Ltd. (“Handyy”, “we”, “our” or “us”). The capitalised terms used herein shall have the meaning defined or ascribed to them in these General Terms of Use.

1.2 The terms set out in this Agreement may be amended, modified or varied from time to time at our absolute discretion and without your consent. Any and all amendments, modifications and variations will be posted on the Handyy Platform, and your access or use of the Handyy Service after such changes have been posted will constitute your agreement to such amended, modified or varied terms of this Agreement. You agree to review this page carefully each time you access or use the Handyy Service.

1.3 If you do not agree to the terms and conditions set out in this Agreement, please do not access or use the Handyy Service. Any continued access or use of the Handyy Service (whether this time or in future) will imply that you have accepted and are bound by this Agreement.

2. Interpretation

2.1 In these General Terms of Use, unless the context otherwise requires, the following words or expressions shall have the following meanings:

• “Account” means an account opened or created under these General Terms of Use by a User, whether the User is a consumer or a Service Provider.
• “Customer”, “Customers”, “you” or “your” refers to all or any User or Users who have created or opened an Account.
• “Dollars” and “$” mean the lawful currency of the Republic of Singapore.
• “Service Fee” means the fees and charges paid or payable by a Customer who has booked or engaged the Services of the Service Provider. Such Service Fee is inclusive of the Service Provider’s fees, Handyy’s commission and GST, if applicable.
• “Service Providers” means all or any of the service providers who are registered as Service Providers to provide Services to Customers under this Agreement, and each a “Service Provider”.
• “Services” means all or any of the services provided or performed by the Service Providers in accordance with this Agreement.
• “Users” means all or any visitors to the Handyy Platform, and each a “User”.

2.2 Unless the context otherwise requires: (a) words importing the singular number include the plural number, and vice versa, and words importing the masculine gender include the feminine and neuter genders, and vice versa; (b) the words “hereof”, “herein”, “hereon” and “hereunder” and words of a similar import, when used in these General Terms of Use, refer to these General Terms of Use as a whole and not to any particular provision; (c) headings to the Clauses herein shall not be deemed to be a part thereof or be taken into consideration in the interpretation or construction thereof; and (d) references herein to Clauses are references to Clauses of these General Terms of Use.

3. Handyy Platform

3.1 Handyy operates, manages and makes available the Handyy Service on the Handyy Platform to enable Customers to book or engage the Services provided by Service Providers, e.g. cleaners, plumbers, movers, handymen, electricians, air-con servicemen and others.

3.2 Handyy is not a Service Provider or an agent of the Service Providers or the Customers. The Service Providers are independent contractors and are neither employees nor agents of Handyy. Handyy does not endorse any Service Providers or warrant the standard or quality of the Services provided by any Service Providers, or assume any responsibility or obligation on behalf of the Service Providers.

3.3 When you book or engage the Services of a Service Provider, you enter into a contract directly with the Service Provider. Handyy is not a party to any such contract between you and the Service Provider.

3.4 Access to and use of the Handyy Service is available only to individuals who are at least 18 years old and can legally enter into binding contracts under Singapore law.

3.5 Subject to your compliance with this Agreement, Handyy grants to you a revocable, limited, non-exclusive, non-transferable, non-assignable, personal licence to use the Handyy Platform in accordance with this Agreement. All rights not expressly granted to you are reserved by us.

3.6 The Services provided by the Service Providers shall be provided or performed in Singapore. The Service Providers are not allowed to provide or perform their services outside Singapore.

3.7 We reserve the right to limit or suspend your access to the Handyy Service for the purpose of scheduled, ad hoc, or urgent maintenance of the Handyy Platform. We will communicate such limitation or suspension of the Handyy Service through the Platform.

3.8 We may, at our sole discretion, update the Handyy Platform without prior notice to you. Updates (including any patch or fix of bugs, error corrections, addition, modification or removal of features, security, software, hardware, operation and/or functionality of the Handyy Platform) may add, modify or delete in their entirety certain features and functionalities. You acknowledge and agree that we have no obligation to provide any updates or to continue to provide or enable any particular feature or functionality of the Handyy Platform.

4. Account Registration

4.1 Users may visit and browse the Handyy Platform without opening an Account. Users may also be allowed to book a service as a “Guest”.

4.2 To create an Account, please download the Handyy Platform mobile application and/or use the Handyy Platform web application, and follow the instructions for registration.

4.3 You are responsible for maintaining the confidentiality and security of Account information, including without limitation the username and password associated with your Account that you use to access the Handyy Service. You are solely responsible for all activities and transactions that occur or are carried out under your Account. Handyy shall not be responsible for any consequences arising from any unauthorised or fraudulent use of your Account.

4.4 You agree to notify us immediately of any unauthorised use of your username, password and/or Account.

5. Collection of Personal Data

5.1 On registration and in the course of your use of the Handyy Platform, you may provide us with personal information including your name, address, mobile phone number, email address and password. By providing your personal information to us, you hereby consent to our collection, use, disclosure and retention of your personal information in accordance with our Privacy Policy.

5.2 All information provided to us shall be true, correct and not misleading. If you provide any information that may be untrue, incorrect or misleading in any respect, you shall be in violation of these General Terms of Use and we shall have the right to suspend or terminate your Account in accordance with Clause 15 (Suspension and Termination).

6. Customer’s Representations and Warranties

By using the Handyy Platform or the Handyy Service, you represent, warrant and undertake as follows:

• (a) By accessing or using the Handyy Platform, you confirm that you are an individual person who is at least 18 years old.
• (b) You will lawfully use the Handyy Platform and/or the Handyy Service and will not use them for fraudulent or illegal purposes.
• (c) You will not use the Handyy Service to cause nuisance, annoyance or inconvenience to any other person.
• (d) When registering or using an Account, you will use a correct identity, address, email address and mobile phone number.
• (e) You will not intentionally allow another person to access your account, or make false or fake bookings.
• (f) The Handyy Service is for your own use and not for resale to a third party.
• (g) You will not post on the Handyy Platform any false, inaccurate, misleading, abusive, defamatory, libellous or obscene content.
• (h) You will not copy or distribute any part of the Handyy Platform in any medium.
• (i) You will not alter or modify any part of the Handyy Platform or its contents.

6A. User Content, Objectionable Material and Abusive Users

6A.1 The Handyy Platform allows you to create, post and exchange content with other users, including messages, photos, reviews, questions and answers (“User Content”). You are solely responsible for the User Content you submit and for your interactions with other users.

6A.2 There is zero tolerance for objectionable content or abusive behaviour. By using the Handyy Platform you agree that you will not create, upload, post, send or share any User Content that is unlawful, harassing, threatening, abusive, hateful, defamatory, obscene, sexually explicit, discriminatory, fraudulent or otherwise objectionable, and that you will not harass, bully, impersonate, threaten or otherwise abuse any other user.

6A.3 You can report objectionable content or abusive users at any time using the in-app report tools, and you can block another user so that you no longer receive their messages or see their content. We review every report and will remove objectionable content and remove or suspend the users who provided it within 24 hours of becoming aware of it. We may, at our sole discretion and without prior notice, remove any User Content and suspend or terminate the Account of any user who violates these terms, in accordance with Clause 15 (Suspension and Termination).

6A.4 To report a concern or contact us about objectionable content or an abusive user, use the in-app “Report” option or email us at support@handyy.sg. We act on reports within 24 hours.

7. Fees and Payments

7.1 As the operator of the Handyy Service, we charge the Service Provider a commission on each booking. The commission is deducted from the amounts payable to the Service Provider and is not charged to the Customer in addition to the Service Fee — the Customer pays only the Service Fee quoted and accepted through the Handyy Platform. The commission rate may be varied by Handyy at its sole discretion from time to time.

7.2 When a Customer makes a booking for the Services of the Service Provider, the Handyy Platform will provide the Service Fee quotation to the Customer for acceptance. Subject to Clause 7.4 below, the Service Fee is inclusive of the Service Provider’s fees, transportation charges, Handyy’s commission and GST, if applicable.

7.3 The Service Fee shall be payable upon acceptance or confirmation of the Services through the Handyy Platform.

7.4 If the nature of the services required by the Customer cannot be determined or confirmed at the time of booking, the Service Provider may, with the agreement of the Customer, make an onsite visit. A transport charge of a minimum of S$20.00 will be payable by the Customer for such onsite visit upon booking, regardless of whether the Customer accepts or confirms the Services of the Service Provider. The Service Provider may provide a Service Fee quotation onsite via the Handyy Platform.

7.5 All payments for the Services shall be made via the Handyy Platform through our online payment gateway service provider, Stripe, or any other online payment processing service provider of our choosing. You may be required to provide your payment details (such as credit card, debit card or other digital payment method) to our online payment gateway service provider to process payment. By providing the payment details, you authorise our online payment gateway service provider to charge to your credit card, debit card or such other digital payment method the Service Fee accepted or confirmed by you for the booking of the Services of the selected Service Provider.

7.6 All payments through our online payment gateway service provider will be subject to the terms and conditions of that provider. You may refer to the terms and conditions of Stripe at: Legal — https://stripe.com/en-sg/legal; Privacy Policy — https://stripe.com/en-sg/privacy.

7.7 Cancellation by the Customer

If you cancel the Services after a booking has been accepted or confirmed, a cancellation fee may apply. The fee is calculated as a percentage of the Service Fee and depends on how close to the agreed appointment time you cancel, and whether the Service Provider has already set out to your location. The current schedule is set out below:

7.8 Any cancellation fee retained under Clause 7.7 is applied towards compensating the affected Service Provider for the reserved time and any costs incurred, with the remainder retained by Handyy. Refunds are processed via our online payment gateway service provider to the original payment method.

7.9 If the Service Provider cancels, or fails to attend or perform the Services (a “no-show”), you will receive a full refund of the Service Fee. As a goodwill gesture, Handyy may, at its discretion and in accordance with its then-current policy, issue you a credit (currently S$15.00, valid for 60 days) towards a future booking. Where a booking is re-listed for reassignment following a Service Provider no-show, you may cancel that booking free of charge for a full refund before a replacement Service Provider is assigned.

7.10 In the event of a dispute between the Customer and the Service Provider, Handyy reserves the right, at Handyy’s sole discretion, to: (a) suspend or terminate the Services of the Service Provider to be provided to the Customer and/or replace the Service Provider, upon which the Customer or the Service Provider (at the determination of Handyy) shall be deemed to have cancelled the Services; and/or (b) pay to the Service Provider, withhold, or refund to the Customer all or part of the relevant Service Fee; and/or (c) take such other actions as it deems fit to resolve the matter.

7.11 After acceptance or confirmation of the Service Fee quotation, any change of the Service Provider required by the Customer will be treated as a cancellation by the Customer. The booking of the new Service Provider will be treated as a new booking transaction.

7.12 Handyy reserves the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity, or where the Customer or the Service Provider may have breached any terms and conditions of this Agreement. In such an event, Handyy is not liable for any withholding of, delay in, suspension, forfeiture or cancellation of any payments.

8. Proprietary Rights

The Handyy Platform is owned and operated by Handyy. All content and materials on the Handyy Platform, including the information, images, videos as well as any software programs available on or through the Handyy Platform (collectively “Site Content”) are protected by copyright, trademark and other forms of proprietary rights. Unless expressly stated, all rights, title, interests and benefits in and to the Site Content are owned by, licensed to, or controlled by Handyy.

9. Restrictions on the Platform

9.1 You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Handyy Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Handyy Platform, to obtain or attempt to obtain any content, materials, documents or information through any means not purposely made available through the Handyy Platform.

9.2 You shall not hyperlink, reproduce, retransmit, disseminate, sell, distribute, republish, broadcast, circulate or commercially exploit any part of the Handyy Platform in any manner for any public or commercial purpose whatsoever.

9.3 Modification of the Handyy Platform for any other purpose will be a violation of the copyright and other intellectual property rights of Handyy. Graphics and images on the Handyy Platform are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective copyright owners and Handyy.

9.4 You agree not to use any device, software or routine to interfere or attempt to interfere with the proper operation of the Handyy Platform.

9.5 In addition, you acknowledge, agree and undertake that you shall not: (a) interfere or attempt to interfere with the proper functioning of the Service; and (b) make any automated use of the Handyy Platform, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure.

10. Links to Other Sites

10.1 The Handyy Platform may contain hyperlinks to other websites which belong to third parties. We make no representation and are not responsible for the content of those websites and shall not be liable for any damages or loss arising from access to those websites. Any content, services or representations made on such websites are solely the responsibility of the operator of those websites, and we assume no responsibility for any content, the operation or the services provided thereon. Use of the hyperlinks and access to such linked sites are entirely at your own risk.

10.2 In no circumstances shall Handyy be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on the websites to which the Handyy Platform is linked.

11. No Warranties

11.1 WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS, NOR AS TO THE ACCURACY, CORRECTNESS, RELIABILITY, CURRENTNESS, TIMELINESS, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF THE HANDYY PLATFORM, INCLUDING BUT NOT LIMITED TO ANY DATA OBTAINED BY OR FROM ANY THIRD PARTIES.

11.2 THE SERVICES AND THE HANDYY PLATFORM ARE PROVIDED ON AN “AS-IS, WHERE-IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DO NOT WARRANT AND HEREBY DISCLAIM ANY WARRANTY THAT THE HANDYY PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE HANDYY PLATFORM IS AND WILL BE FREE OF ALL VIRUSES AND/OR OTHER HARMFUL ELEMENTS.

12. Limitation of Liability

12.1 WE SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF ANY KIND, HOWSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF THE ACCESS OR USE OF THE SERVICES AND/OR THE HANDYY PLATFORM, INCLUDING BUT NOT LIMITED TO ANY DAMAGE OR LOSS SUFFERED AS A RESULT OF RELIANCE ON THE HANDYY PLATFORM.

12.2 AS THE SERVICE PROVIDERS ARE INDEPENDENT CONTRACTORS, WE SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR INJURY OF ANY KIND, HOWSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) BY SUCH SERVICE PROVIDERS OR THROUGH THE USE OF THE SERVICES PROVIDED BY SUCH SERVICE PROVIDERS.

12.3 NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, HANDYY SHALL NOT BE LIABLE OR OBLIGATED WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, OR UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR IN LAW OR EQUITY, FOR ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE SERVICE FEES PAID BY THE CUSTOMER UNDER THIS AGREEMENT WITH RESPECT TO THE SERVICES PROVIDED BY THE SERVICE PROVIDER.

13. Indemnity and Release

You agree and undertake to release, indemnify and hold Handyy and its related companies, and their respective officers, directors, shareholders, employees and agents, harmless from all demands, claims, actions, proceedings, judgments, orders, decrees, damages, costs, losses and expenses of any nature whatsoever arising from or in any way relating to your use of the Handyy Platform, or your use of the Services provided by any Service Provider, or any act, omission, default, breach or negligence of any Service Provider, or any failure by you or any Service Provider to fully comply with this Agreement.

14. Material Breaches

You agree that the actions, conduct or behaviour by you described below constitute material breaches of this Agreement:

• (a) Exchanging contact information between you and the Service Provider in order to transact outside the Platform.
• (b) Contacting the Service Provider directly outside or independently of the Handyy Platform.
• (c) Obtaining any Services from a Service Provider independently of the Handyy Platform.
• (d) Breaching or violating any terms of this Agreement.

In the event of your material breach of this Agreement, Handyy shall have the right to issue you a warning, or to suspend or ban you from the Handyy Platform in accordance with Clause 15 (Suspension and Termination).

15. Suspension and Termination

15.1 We may, at our absolute discretion, suspend or terminate your Account and your access to the Handyy Platform with immediate effect and without any prior written notice to you: (a) if you have breached or violated any of the terms of this Agreement, our Privacy Policy or any other terms and conditions with us; or (b) without giving any reason whatsoever.

15.2 In the event of any termination, you will have no right to use or access our Handyy Platform or the Services. We will have no obligation to maintain your Account or to retain or forward any information in your Account, except as required by applicable law.

16. General

16.1 No failure by us to exercise, and no delay by us in exercising, any right, power or remedy under this Agreement will operate as a waiver. Nor will any single or partial exercise by us of any right, power or remedy preclude any other or further exercise of that or any other right, power or remedy by us. No waiver shall be valid unless in writing signed by us. The rights and remedies herein are in addition to any rights or remedies provided by law.

16.2 All rights and obligations hereunder are personal to you and you shall not assign any such rights and obligations to any third party without our prior consent in writing.

16.3 Any clause, stipulation or provision of this Agreement, or any part thereof, which is declared or adjudged to be illegal, invalid, prohibited or unenforceable under any applicable law in any jurisdiction shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability without invalidating, vitiating or rendering unenforceable the remaining clauses, stipulations or provisions of this Agreement, and any such illegality, invalidity, prohibition or unenforceability in any jurisdiction shall not invalidate, vitiate or render unenforceable any such clauses, stipulations or provisions in any other jurisdiction.

17. Governing Law and Dispute Resolution

17.1 This Agreement is governed by, interpreted and construed in accordance with the laws of the Republic of Singapore.

17.2 You agree that the courts of Singapore shall have exclusive jurisdiction to hear and determine any action or proceeding arising out of or in connection with this Agreement, and for that purpose you irrevocably submit to the exclusive jurisdiction of such courts.

17.3 Any dispute between Handyy and a Customer arising out of or in connection with this Agreement (the “Dispute”) must be submitted for mediation at the Singapore Mediation Centre (“SMC”) in accordance with SMC’s Mediation Procedure in force for the time being. Any party may submit a request to mediate to SMC, upon which the other party will be bound to participate in the mediation within 45 days thereof. Every party to the mediation must be represented in person or by senior executive personnel or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the English language and the parties agree to be bound by any settlement agreement reached.

18. Disputes Between Customer and Service Provider

Handyy values our Customers and Service Providers. If a dispute arises between a Customer and a Service Provider, we encourage the parties to resolve their dispute amicably. In the event the dispute cannot be resolved independently, you agree, at our request, to participate in good faith, to the extent you are reasonably able to do so, in a neutral resolution or mediation conducted by a neutral third-party mediator selected by Handyy. Notwithstanding the foregoing, you acknowledge and agree that Handyy is under no obligation to become involved in or impose resolution in any dispute between the Customer and the Service Provider. Any legal costs and expenses relating to this dispute resolution process shall be borne by the parties in dispute and not by Handyy.

19. Contracts (Rights of Third Parties) Act Not Applicable

Save for the parties specifically identified in this Agreement, any person or entity who is not a party to this Agreement, whether or not any benefit is conferred or purported to be conferred on him directly or indirectly, has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any term or condition of this Agreement.

Contact Us

If you have any questions about these Terms of Service, please contact us at hello@handyy.sg.