Help Centre

Handyy connects Singapore homes with vetted handymen. You describe the job, vetted pros send fixed-price quotes, you pick the one you trust, and you pay only once the work is done. This page covers the questions we get most often.

1. Booking a job

Posting a task takes about a minute, and you do not need an account to start — just your name and mobile number.

• Describe the task in plain English. A photo helps a lot: pros quote more accurately, and more of them quote at all.
• Compare quotes. Vetted handymen send fixed-price quotes for your job. You are notified as each one arrives.
• Book and schedule. Pick your pro and lock in a time slot.
• Rate and rebook. Leave a review, save the pros you like, and rebook them in one tap.

How fast quotes arrive depends on how many handymen cover your job type and area. Many customers get their first quotes the same day.

2. Pricing and quotes

Quotes are fixed-price, so the number you accept is the number you pay — there are no hidden call-out fees on top. Indicative starting prices by service:

These are starting points, not the final price. The actual quote depends on the scope of your specific job, which is exactly why pros quote per task rather than off a fixed rate card.

3. Paying for a job

• You pay after the job is done and you are satisfied — never upfront.
• Payment happens in the app. No cash, and no awkward conversation at the door.
• Manage your cards under Profile → Payment Methods. We do not store full card numbers on our own systems — see the Privacy Policy.

4. Rescheduling and cancelling

Open the task in the app and use Reschedule or Cancel. Message your handyman first where you can — most timing changes are sorted in the chat without cancelling anything.

If you cancel after a booking has been confirmed, a cancellation fee may apply. It is a percentage of the service fee and depends on how close to the appointment you cancel and whether your pro has already set off. The exact fee and refund are shown in the app before you confirm, so you always see the number before you commit. The full schedule is in the Terms of Service.

If your handyman cancels or does not show up, you get a full refund of the service fee. Changing to a different handyman after you have accepted a quote counts as a cancellation, and booking the new pro starts a new booking.

5. During the job

• Message your handyman in the app — access, parking, gate codes, or a photo of the part you need. Keeping it in the app means we can help if there is ever a dispute.
• Track status from the task screen as your pro accepts, travels and starts work.
• Turn on notifications so you do not miss a quote or an arrival update. Adjust them under Profile → Notification Settings.

6. If something goes wrong

Tell us within 7 days of the job and we will mediate between you and the handyman. If we cannot resolve it, our satisfaction guarantee means you are not charged for work that does not meet the brief.

Every Handyy handyman carries public liability insurance, so you are covered for damage while the work is being done. For larger jobs we can match you with pros holding additional coverage — mention it in your task description.

7. Trust and safety

• Identity and background checked before a handyman can take their first job.
• In-person trade interview and reference check — we confirm they can actually do the work, not just that they applied.
• Insured on the job with public liability cover.
• Rated after every job, so quality stays visible and accountable.

Handyy is a curated marketplace rather than an agency. Handymen run their own businesses; we vet them, match them to your job, and handle payments and disputes so you do not have to.

8. Your account and data

• Personal details — Profile → Personal Information.
• Saved addresses — Profile → Saved Addresses, so you are not retyping your block and unit every time.
• Sign-in methods — Profile → Sign-in Methods to add or change how you log in.
• Delete your account — Profile → Personal Information, at the bottom. This removes your account and personal data, subject to records we are required to keep (see the Privacy Policy).

9. Where we cover

All 28 postal districts, island-wide. Most areas see same-day availability; remoter spots such as Tuas can take a little longer to match.

10. Common questions

How quickly will I get quotes?

It depends on how many handymen are available for your type of job and area — quotes come in as pros respond, and you're notified with each one. Many customers get their first fixed-price quotes the same day, then compare a few before deciding.

Are the handymen on Handyy vetted?

Yes. Every handyman passes a background check, in-person trade interview, and reference check before their first job. They're also rated after every task.

Do I pay upfront?

No. You only pay after the job is done and you're satisfied. Payment is made through the app — no cash, no awkward conversations.

What if I'm not happy with the work?

Reach out within 7 days and we'll mediate. If we can't resolve it, you're covered by our satisfaction guarantee — no charge for work that doesn't meet the brief.

Are jobs insured?

All Handyy handymen carry public liability insurance. For larger jobs, we can connect you with handymen who hold additional coverage.

Which areas in Singapore do you cover?

We cover all 28 postal districts island-wide. Most areas see same-day availability; remote spots like Tuas may take a bit longer to match.

Can I rebook the same handyman?

Yes — that's one of the most-loved features. Save any handyman to your favorites and rebook them in one tap from the home screen.

Is Handyy a marketplace or an agency?

We're a marketplace, but a curated one. Handymen run their own businesses; we vet, match, and handle payments and disputes so you don't have to.

11. Still need help?

Email us at support@handyy.sg. Include your task reference and, where it helps, a photo — it saves a round trip and gets you an answer faster.