Pro Support

This is the support centre for handymen working through Handyy. If you are a customer looking for help with a booking, you want the customer help centre instead.

1. Getting verified

You can create an account right away, but you cannot see or quote on jobs until your profile is complete and approved. The app walks you through it step by step, and the dashboard always shows what is still outstanding.

• Choose your services — the trades you want to be matched for.
• Set your work areas — the parts of Singapore you will travel to.
• Verify your identity — upload the front and back of your ID.
• Set your availability — your weekly working hours.
• Complete your profile — profile photo, years of experience, a short bio (at least 50 characters), at least one photo of your work, and the languages you speak.
• Set up payouts — connect your Stripe account so you can be paid.
• Submit for review — our team checks everything before you go live.

Your profile photo, bio and work photos are what a customer compares when several handymen quote the same job. The work photos do the most work: one clear before-and-after beats a long description.

2. Account status: what each one means

Browsing jobs and quoting on them are two separate permissions. It is normal to be able to see jobs before you can quote on them — that usually means one profile requirement is still outstanding.

3. Finding and quoting on jobs

• Jobs matching your trades and work areas appear in your jobs feed. Keeping your services and work areas accurate is the single biggest lever on how much work you see.
• Read the description and photos, then submit your quote with your price. The customer compares quotes from several handymen and picks one.
• You will not win every job, and that is normal. A complete profile, a fast response and a sensible price are what move the odds.
• Where the work cannot be scoped from photos, an onsite visit can be arranged with the customer's agreement, and you can quote onsite through the app.

4. Doing the job

• Once a customer accepts your quote the job is assigned to you, and moves through in progress to completed as you work.
• Message the customer in the app to confirm access, parking or unit details. Keeping it in the app means we have the record if there is ever a dispute.
• Turn up on time, and message early if you are running late. Late arrivals and no-shows are the fastest way to lose your rating.
• Mark the job complete in the app when you are done. Payment and your payout follow from that — a job you never mark complete is a job you do not get paid for.

5. Getting paid

Customers pay through the app, not in cash. Handyy collects the payment, deducts its commission, and remits the rest to you as a payout.

• Payouts run through Stripe. You will complete Stripe onboarding during setup, and you can open your Stripe dashboard any time from Profile → Payout Settings. If payouts are not reaching you, that is almost always an incomplete or unverified Stripe account.
• Your current commission is shown in the app, on the Earnings screen. Handyy may vary it under Clause 7.2 of the Agreement, so the app is the source of truth rather than any figure quoted elsewhere.
• Payouts are released on the payout cycle after the job is completed and any applicable holding or dispute period has passed. The Earnings screen shows what is pending and what has been released.
• You handle your own taxes. You are responsible for determining, charging, reporting and remitting any GST and other taxes on your services and payouts, and for issuing any invoices or receipts the law requires of you.

6. Cancellations and no-shows

If you cancel an accepted booking, do not turn up, or do not perform the work, the customer receives a full refund, you receive no payout for that job, and the job may be re-listed for another handyman. Repeated or last-minute cancellations and no-shows are treated as a serious breach of the Agreement.

If the customer cancels, Handyy may retain a cancellation fee from them and apply some or all of it towards compensating you for the reserved time and any costs you reasonably incurred. The amounts follow the cancellation policy in force at the time.

If something genuinely outside your control stops you attending, tell the customer in the app and email us as early as you can. Early notice is what we can work with.

7. Insurance and liability

You are responsible for obtaining and maintaining your own insurance — including, where applicable, public liability and work-injury compensation cover — for the services you provide. You work through Handyy as an independent contractor, not as an employee, and you are responsible for loss, damage or injury arising from your work. This is set out in Clause 12 of the Service Provider Agreement.

If you damage something on a job, tell the customer and email us the same day with photos. Problems handled early are almost always cheaper and easier than problems discovered later.

8. Disputes and complaints

If a customer is unhappy, respond in the app first — most complaints are a misunderstanding about scope and are settled in a few messages. If you cannot resolve it, email support@handyy.sg with the job reference, what happened, and photos of the finished work.

Handyy may mediate between you and the customer, and may replace the handyman on a job or adjust amounts in line with the Agreement. Photos taken at the start and end of a job are the single most useful thing you can have — they resolve more disputes than any explanation.

9. Keeping work on the platform

Taking a Handyy customer off-platform is a material breach of the Agreement. That includes arranging work with a customer you met through Handyy outside the platform, swapping contact or payment details in order to transact off-platform, and asking a customer to pay you directly.

It also removes every protection the platform gives you: no payment guarantee, no dispute mediation, and no record if the customer later disputes what was agreed. See Clause 9 of the Service Provider Agreement.

10. Your account and data

• Update your services, work areas, rates and availability any time from your profile — they control which jobs you are matched to.
• Notification settings live under Profile → Notifications. Leave job alerts on; they are how you hear about work first.
• Keep your login secure. You are responsible for activity on your account, so do not share your credentials.
• Closing your account — you can stop at any time, but you must first complete or properly hand off any bookings you have already accepted.
• How we handle your personal data is covered in the Privacy Policy.

11. Still need help?

Email support@handyy.sg with your registered mobile number and, where it applies, the job reference and photos. The full terms you work under are in the Service Provider Agreement.